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| About Us | ||||||||
Gary Crandall has been photographing wildlife for the last 15 years. He founded The Dancing Crane in 1993 to promote the beauty of his images. Since then Dancing Crane Studios has been the outlet for his work and has been able to do many wonderful things in the photography industry and for the environment. Dancing Crane Studios is a collaboration of artistic talents. Gary Crandall, Carl Trujillo and Lillian Crandall work together to market and produce Gary's images. It is our hope that with each image of Gary's you view, there is respect for nature and a desire to be a part of this incredible natural world.
About Ordering Online
Navigating our site is simple and rewarding if you are looking for an image of your favorite wildlife critter. You can find images by going directly to either the scenic or wildlife images link off the home page, or you can use the search feature to locate them. Once you've located an image you'd like to purchase, you'll find many available formats for purchase. Our shopping cart is easy to use and will update your order as you go. You will find shipping rates in the shipping section below. You can order 24 hours a day, seven days a week from our secure online website at www.dancingcrane.com. If you have any questions or problems ordering, please contact us via email customerservice@dancingcrane.com or toll-free at (800) 473-4488
About Ordering by Phone
Customer Service is available from 9:00 am to 6:00 pm (MST) Monday - Friday. Call if you wish to place your order by phone, or if you have any questions. You can also leave a message and we will return your call at the next available opportunity.
Order Information & Customer Service
For questions about an existing order, please call Customer Service toll-free at (800) 473-4488. during the hours of 9:00 am to 5:00 pm (MST) Monday through Friday.
About our Refund/Returns Policy
If for any reason you are disatisfied with your purchase at Dancing Crane Studios return it within 60 days, and we will gladly refund your money or exchange your purchase to your complete satisfaction.
About Delivery/Shipping
Framed Photographs: When you order a framed photograph online it is custom produced. We try to produce the piece and ship it to you within two weeks of your receipt of payment. This time may vary slightly depending on the area of the United States that you live. If you have any questions concerning the time it will take to arrive to you or if you need a rush order, please call our toll-free number at 1-800-473-4488.
Photogaphic Prints, Posters, Mini-Prints, Notecards, Bookmarks, Calendars and the like will be shipped to arrive to you within two weeks of your receipt of payment. This time may vary depending on the area of the United States that you live. If you have any questions concerning the time it will take to arrive to you or if you need a rush order, please call our toll-free number at 1-800-473-4488.
About Shipping Costs
Shipping charges based on total dollar amount:
| Total Products | Shipping |
| .01 to $29.00 | $5.00 |
| $30.00 to $69.00 | $10.00 |
| $70.00 to $99.00 | $15.00 |
| $100.00 to $199.00 | $20.00 |
| $200.00 to $299.00 | $25.00 |
| $300.00 to $499.00 | $40.00 |
| $500.00 to $699.00 | $50.00 |
| $700.00 to $1495.00 | $100.00 |
Rush orders, and orders to Canada, Hawaii, or Alaska are additonal charges. Please call us at (800) 473-4488 to arrange shipping in these circumstances, as prices vary to these destinations. About our Limited-Edition Photographic Prints
Viewing images on the Web
The actual colors of our limited-edition prints, matting and framing may vary slightly depending on the limitations of the web browser and process in which digital files are downloaded. If for any reason you are disatisfied with your online purchase at Dancing Crane Studios return it within 60 days, and we will gladly refund your money or exchange your purchase to your complete satisfaction.
About our Matting and Framing
When you order a limited-editon matted or framed photograph, it is produced using the finest material available. We use acid-free mat board and mount board. We offer moulding in many different stains and finishes. Our framing professionals take the utmost care and pride in building your piece custom and with the highest regard to quality. Our mats and frames are built to compliment the photograph and each other. If for you'd like other mat and frame options, please contact us directly at 1-800-473-4488.
About our Photograph Sizes and Edition sizes
The sizes listed on the website are the approximate size of the photgraph. When framed and/or matted they will finish to a larger size. Edition sizes vary between 250 and 900.
About Fuji-C Prints
Our photographs are traditionally printed on Fuji-C archival paper. This allows for greater depth in the images and will stand the test of time. None of our images are printed using any ink-jet technology, but are printed using traditional methods that have long-lasting qualities.
About our Friends
We are strong supporters of the following organizations. Please visit thier websites:
The Nature Conservancy
Wet Mountain Wildlife Rehab
Mission Wolf
Sierra Club
Swaner Nature Preserve
Great Salt Lake Audubon
Friends of Great Salt Lake
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